In today's evolving business landscape, corporate social responsibility and social impact have become core aspects of corporate strategy, protecting and creating value for stakeholders. Yet, failure to align business and social goals with digital offerings means organizations cannot meet the needs of individuals or their communities
"56% of consumers want their digital experiences to be more human,' however, only five of the 25 Fortune 500 researched companies had a program or initiative in place to make their digital products and services more personalized."
Human Experience (HX) is an emerging discipline incorporating Customer Experience (CX), Employee Experience (EX), and Human-Centered Design principles. This report explores how the shift to HX is becoming vital in helping organizations shape their social impact goals for internal and external users.